Refund & Cancellation Policy

Effective Date: 05-06-2018

At Kodaibazaar, we take great care to deliver every order fresh, accurately, and on time.

If something doesn’t meet your expectations, we’re here to make it right.

1. Cancellation Policy

Kodaibazaar believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered (by email to support@kodaibazaar.com) only if the request is made before the consignment is shipped.
• Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

2. Refund Policy

At Kodaibazaar, we are committed to providing high-quality products sourced from the hills of Kodaikanal. If you receive a damaged, defective, expired, or incorrect item, please contact us within 48 hours of receiving your order.

To request a refund or replacement, please email us with your order number, photographs of the product, and a brief description of the issue. Once we verify your claim, we will offer one of the following, at our discretion:

A full refund to your original payment method.
A replacement of the affected product.
Store credit for future purchases

As our products are food and consumable items, we do not accept returns or provide refunds for products that have been opened, consumed, or where the customer has changed their mind after delivery.

Approved refunds will be processed within 7–10 business days and credited to the original payment method used for the purchase.

3. The Policy envisages the terms and conditions under which:

You are permitted to return goods purchased by you, subject to a valid reason;
A refund may be obtained for goods purchased by you, subject to certain conditions;
You may cancel orders for goods purchased by you within a stipulated period of time"

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.

4. What I can return and when?

You receive a faulty or defective product.
You receive a product that is different from what you ordered.

Conditions for returning products

The products must be returned in the original condition they were received in, along with the original invoice.
Products must be in their original form and packaging.
Brand packaging should be intact.
Replacement of a product will be subject to availability of the product on the website at that time.

To raise a refund/return claim, please send an email to support@kodaibazaar.com. Your email must contain name of the product, the order ID, Invoice Number along with a detailed description of the nature of the claim. This must be done within 3 days of receipt of the product.

Non-Returnable Items

Products sold as Packs or Combos cannot be returned individually.
Items purchased under special offers or promotions may only be refunded or replaced as per campaign terms.

5. Refund

Once we receive your item, we will inspect it and notify receipt of the returned item on the email address provided by you at the time of booking the order. After inspection of the item, we will notify you on the status of your refund. Refund are processed to your original payment method.
If you paid by net banking/credit card/debit card, we will initiate a refund request to our Payment Gateway Partners within 7-8 working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account/card account within 14 working days or per the timelines of the Payment Gateway / Bank.
If you paid by Cash (Cash On Delivery), we will courier the refund cheque to you within three working days of the approval of your return. The cheque will be prepared in Favor of the “Billing Name” you used when placing the order and will be couriered to the “Billing Address” you provided when placing the order. Or you can share your bank account or UPI ID securely via email to support@kodaibazaar.com.
Refunds are not issued in cash.

6. Important Note

Submitting a complaint does not automatically guarantee a refund or replacement.

Each case will be verified based on evidence and eligibility under this policy.

We appreciate your understanding as we work to resolve all issues fairly and quickly.

For refund, replacement, or cancellation assistance:
📧 support@kodaibazaar.com

📞 +91 9443390261.