SHIPPING POLICY

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Hearty Welcome to KODAIBAZAAR.

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 "we" and "us" is the operator of must insert our website link ("kodaibazaar.com") refers to Kodaibazaar.  By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. GENERAL
Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy, and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you and contact you about whether you would prefer to await restocking of the backordered item or if you would   prefer for us to process a refund.

2. SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. RETURNS
3.1 Return Due To Change of Mind
we will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Kodaibazaar / we will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

3.2 warranty returns
At Kodaibazaar, customer satisfaction is our priority. We carefully source and pack our products to ensure they reach you in the best possible condition.

If you receive a product that is damaged, defective, incorrect, or spoiled during transit, please contact us within 48 hours of receiving your order. To help us process your request quickly, kindly provide your order number along with clear photos or videos of the product and its packaging.

Once your claim is reviewed and approved, we will offer one of the following solutions:

(a) A full refund to your original payment method.
(b) Store credit that can be used for future purchases.
(c) A replacement product, subject to stock availability.

For approved claims caused by shipping damage, incorrect delivery, or product quality issues, Kodaibazaar will bear the replacement or return shipping costs where applicable.

Please note that, due to the perishable nature of many of our products (such as fresh vegetables, fruits, bread, cakes, eggs, and other fresh food items), we are unable to accept returns or exchanges for products that have been opened, consumed, or improperly stored after delivery.

Approved claims are typically processed within 3–7 business days, and refunds or replacements will be initiated as soon as the verification process is completed.

4. DELIVERY TERMS

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 change of delivery address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. box shipping
we will ship to P.O box addresses using postal services only.

4.6 military address shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 items out of stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery time exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. TRACKING NOTIFICATIONS
Once your order is dispatched, you’ll receive a tracking link via email or WhatsApp (if shared). You can use it anytime to follow your delivery status.

6. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. DUTIES & TAXES

7.1 Sales Tax
All prices displayed on our website are inclusive of applicable GST unless otherwise stated.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Kodaibazaar at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. INSURANCE
Parcels are insured for loss and damage up to the value as stated by the courier.
1. Process for parcel damaged in-transit - We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
2. Process for parcel lost in-transit - We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. CUSTOMER SERVICE
For all customer service and any enquiries, please email us at support@kodaibazaar.com

Additional/Other information with respect to shipping policy:

At Kodaibazaar we’re committed to delivering your order with care, fresh, accurate, and on time, just as promised. We use our own delivery network across Kodaikanal and work with trusted courier partners for other locations to ensure smooth service.

1. Delivery Charges

1. Within Kodaikanal
   a. Free delivery for orders above ₹500 and within 30 Km
   b.  A nominal ₹50 delivery fee applies for orders below ₹500 and above the 30 km
   c.  Delivery fees may be waived for regular or subscription customers at our discretion

2. Outside Kodaikanal - Shipping is calculated based on total parcel weight (₹100 per kg) and displayed at checkout.

2. Delivery Timelines: Orders are shipped within 48–72 hours of confirmation.
     A.  Estimated delivery time:
     a. Within Tamil Nadu: 2–3 working days
     b.  Other states in India: 4–7 working days
     c. Delivery times may vary depending on your location, courier partner, and local conditions.

3. Delays & Exceptions

While we strive to deliver every order promptly, delays may occur due to unforeseen courier issues, festivals, or natural events beyond our control. We’ll keep you informed in such case.

4. Support

For any shipping-related questions or concerns, please contact:
📧 support@kodaibazaar.com

 📞 +91 9443390261.